Puure®
FAQ
Find answers to common questions about Puure® products, subscriptions, and support.
The Puure® filter is a cutting-edge water filtration device, designed with advanced technology to remove harmful particles and pollutants. It features an activated carbon filter and NSF42/53-certified filtration technology, capable of capturing chlorine, heavy metals, bacteria, and unpleasant odours. Its convenient design allows you to switch from filtered to unfiltered water in just a second, offering flexibility and ease of use for your everyday needs.
No, our subscriptions are completely flexible. With Puure®, there’s no fixed term commitment - you can pause, modify, or cancel your subscription at any time with just one click. We believe in giving you full control and ensuring your satisfaction.
If the Puure® filter doesn’t fit your tap, don’t worry! Our filter is designed to be compatible with over 99% of taps, and we provide several adapters to ensure a perfect fit. If, for any reason, it still doesn’t work, you’re covered by our 90-day money-back guarantee. Simply reach out to our support team, and we’ll guide you through the process or issue a full refund. Your satisfaction is our priority !
Yes, the Puure® filter comes with a 5-year warranty on the stainless steel body, ensuring long-lasting durability and peace of mind. If you encounter any issues during this period, our dedicated support team will be here to assist you. Your satisfaction and trust are our top priorities!
Need assistance? We’re here to help.
Our support team is available Monday to Friday: 8 AM – 8:30 PM.